Head of Operations

About Role

As Head of Operations, you will play a pivotal role in the organizational transformation of the Operations team for Dulwich College Shanghai. This role is responsible for leading and integrating the operations functions across the two campuses, ensuring seamless coordination and the implementation of strategic initiatives. By leveraging best practices and effective vendor management, the Head of Operations will drive operational excellence, enhance efficiency, and contribute to the overall success of the educational institutions.

Our School

Dulwich College Shanghai Pudong is a high-performing, market-leading international school in one of the most vibrant cities in the world. We were the first Dulwich College International school, opening our doors in 2003. Over the last 20 years, we have grown to become the school of choice in the city. The College is academically selective with a roll which currently stands at approximately 1,600. We are a diverse and dynamic community with students joining us from over 40 countries. We pride ourselves in having a highly professional and caring teaching community who enjoy a rewarding and supportive school environment. Facilities are outstanding and student outcomes are world-class in every respect.

Leadership Capabilities

Capabilities
•    Strong strategic thinking and planning skills, with the ability to translate high-level organizational goals into actionable operational strategies.
•    Excellent vendor management skills, including contract negotiation, performance monitoring, and relationship building. Proven experience in working with major vendors in areas such as facilities management is essential.
•    Exceptional leadership and team-management skills, with the ability to lead, motivate, and develop a diverse operations team across two campuses.
•    Data-driven decision-making capabilities, with proficiency in analyzing operational data to identify trends, opportunities, and areas for improvement.
•    Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels, including senior management, teachers, staff, students, and external partners.

Mandatory
•    Bachelor’s degree in a professional qualification or a related field. A master’s degree is highly preferred.
•    Minimum 10 years of experience in operations and facility management, with a proven track record in leading and integrating operations across multiple locations. 
•    Previous experience in an operations role, working with or for an outsourced service provider. 
 
Desired but not required
•    Experience in the education sector, especially in K12 education, is a significant advantage.

Core Competencies:
1. Drive improvement, innovation & change: Level 3
2. Drive sustainability: Level 3
3. Work inclusively & foster partnership: Level 3
4. Delivering results: Level 3
5. Problem solving & conceptual thinking: Level 3
6. Decision making: Level 3
7. Professionalism: Level 3

How to apply:

To apply for this position please visit  https://www.dulwich.org/careers/find-your-career. Applications will be reviewed upon receipt and we reserve the right to make an appointment before the closing date. Interviews will take place in Shanghai or online.

Safeguarding Statement

Our College/School is committed to safeguarding and promoting the welfare of all the students in our care and expects all applicants to share this commitment. We follow safe recruitment practices, which are aligned to the recommendations of the International Task Force on Child Protection. We hold ourselves to a high standard of effective recruiting practices with specific attention to child protection. All appointments are subject to an interview, identity checks, criminal record checks, successful references, as well as due visa and work permit process as required by Chinese law.
All appointments are subject to an interview, identity checks, criminal record checks, successful references, as well as due visa and work permit process as required by Chinese law.

Equity Diversity Inclusion Statement:

EiM is committed to diversity within its team, organisational practices, policies and culture. It recognises that people with different backgrounds, skills, attitudes and experiences bring fresh ideas and perceptions, and it encourages and leverages these differences to make its work more relevant and approachable. EiM will not discriminate or tolerate discriminatory behaviour on any grounds such as, but not limited to, race, gender, disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age or socioeconomic background. EiM strives to be an inclusive workplace where everyone feels a sense of belonging, has a voice, can raise concerns, and feels comfortable and confident. It expects everyone who works with it to share this commitment and to act accordingly, as it aspires to best serve the EiM mission and its community.