Senior Software Engineer

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Software Engineer.

Business: Enterprise Technology

Principal responsibilities

• Ensuring 24/7 availability of critical enterprise applications.

• Develop/Enhance existing clarity application by configuration/customization.

• Develop Workflows by using GEL scripts, SQL queries and REST API. Develop reports by using Jaspersoft and SQL.

• Working with Digital, Non-Digital teams and third parties to assist with the identification, classification, and prioritization of Production Incidents.

• Working with technical teams to ensure that root cause of incident is found as a priority and that actions are documented, assigned, and tracked to meet SLA.

• Document incident and problem management reviews ensuring that all interested parties are invited to incident retrospectives.

• Daily management of the incident and problem ticket queues to ensure all open and aging tickets are being worked.

• Producing regular and ad hoc problem and incident management reports ensuring that the information is delivered within the agreed timescales.

• Input to the Service Improvement Initiatives, Major Incident Reviews, and any ad hoc Incident Retrospectives.

• Ensure incidents and problems tickets are up-to-date working across Digital teams to ensure good ticket management.

• Strong experience in development and deployment of Clarity PPM solutions including workflows, portlets, reports, and Clarity v16.1.0 – Base Configuration & Advanced Configuration.

• Excellent troubleshooting skills and techniques, Software lifecycle, Strong understanding of database concepts (Oracle, generic SQL).

• Good communication, both verbal and written, with a high level of confidence.

• Coordinate with Business / Lead for requirements.

• Handle multiple competing tasks and meet deadlines.

• Work efficiently and productively with minimal / no guidance.

• Prepare Technical reference guides, on needs to basis.

• Attend defect-triage calls, Support with ongoing Level-2 incidents, and address Issues.

You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. 

***Issued By HSBC Software Development (GuangDong) Limited***